ONE WAY RECRUITMENT SOLUTIONS

ONE WAY RECRUITMENT SOLUTIONS - A DIFFERENT KIND OF CONSULTANCY

We would like to introduce ourselves to you, our Clients and our Customers

Our business will be servicing in a different and more organized structure for our clients and customers.
A specialist small sized company, to eventually grow in Malta.
Helping and supporting our customers in finding the right career goal or job aspiration
We will give Support and Aftercare to our customers within there working environment.

Working with both small and large employers within Malta, we undertake all types of assignments.

Unlike some recruitment agencies our consultants never work to sales targets.
With incentives based on client and candidate satisfaction rather than new business sales you’ll find our approach refreshingly different.

OUR BUSINESS SECTORS:

Customer Service / Administration
Warehousing / Industrial – All Sectors
Commercial Drivers / Drivers
Construction - All Sectors

OUR CLIENTS:
Fulfilling our clients needs with the right candidates
Building a better workforce
Updating our Clients relating to the candidates progression at all times
ID - Checks on candidates
Police conducts on candidates
Previous employment references on candidates

We’re proud to offer affordable recruitment solutions to suit everyone's budget.
We will work with you quickly and efficiently to get your job listing live.

OUR CANDIDATES:
We promise to:

Meet you in person and listen carefully to learn about your job requirements, preferences, skills and aspirations.
Be honest and let you know if we can help you at One Way Recruitment Solutions.
Accurately match you to jobs
Provide outstanding support from the day you register your details.

We will always value our clients and our customers.

Building a great rapport with our clients and our customers offering a great service is most valuable to us.

FILL YOUR JOB VACANCY NOW!

We offer affordable fixed fee recruitment package

© Copyright 2021 One Way Recruitment Solutions. All rights reserved.

ABOUT ME

ONE WAY RECRUITMENT SOLUTIONS

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CUSTOMER SERVICE SECTORS OF WORK

Customer service professionals define the most important relationship a business can have. They resolve issues and provide support across a diverse range of roles, from dispatchers to field technicians.

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WAREHOUSING / INDUSTRIAL SECTORS

The logistics industry covers the distribution of material goods, services and information. Consistent with its complexity, professions in this field are diverse. From sourcing managers to drivers and machine operators, great logistics professionals are out there.

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CONSTRUCTION SECTOR

Construction teams realize ideas and architectural plans for buildings and structures. Taking blueprints and models, managers, tradespeople and laborers work together to make them a reality. Great construction workers are out there, but they’re in demand.

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COMMERCIAL DRIVING SECTOR

Transporting finished goods and raw materials over land to and from manufacturing plants or retail and distribution centers. Planning routes and meeting delivery schedules.

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General laborers - OWRS - 001

General Laborer job duties include:

Cleaning up worksites from debris and machinery
Helping erect scaffolding and ladders
Handling and transporting materials (e.g. cement)

What is a laborer?
General laborers are workers who take up various supporting tasks in warehouses, construction sites or other settings (e.g. factories). According to this general laborer definition, these workers may have an important assisting role in constructing highways, buildings or other structures, and they may also transport materials and equipment.
What does a laborer do?

General laborer duties vary depending on the setting they work in and their level of specialization. They usually work in construction where they help erect scaffolding, clean up sites and assist specialized workers such as painters and electricians. Occasionally, general laborers take up dangerous tasks like handling chemicals or removing lead from buildings. In these cases, you might be required to schedule training sessions on working with hazardous materials safely.

Requirements

Must have experience in this field of work
Understand Maltese & English Language
Must be residing in Malta
Have ID Residency Card

Responsibilities

Working in a team

Chef

We are looking for a Chef to join our clients team and prepare delicious meals for there customers.

Chef responsibilities include studying recipes, setting up menus and preparing high-quality dishes.

You should be able to delegate tasks to kitchen staff to ensure meals are prepared in a timely manner.

Also, you should be familiar with sanitation regulations. If you have experience with advanced cooking techniques and non-traditional ingredients, we’d like to hear from you.

Ultimately, you’ll prepare and deliver a complete menu that delights our guests.

Requirements

Proven work experience as a Chef or Cook
Hands-on experience with various kitchen equipment (e.g. grillers and pasta makers)
Advanced knowledge of culinary, baking and pastry techniques
Leadership skills
Ability to remain calm and undertake various tasks
Excellent time management abilities
Up-to-date knowledge of cooking techniques and recipes
Familiarity with sanitation regulations

Responsibilities

Set up the kitchen with cooking utensils and equipment, like knives, pans and kitchen scales
Study each recipe and gather all necessary ingredients
Cook food in a timely manner
Delegate tasks to kitchen staff
Inform wait staff about daily specials
Ensure appealing plate presentation
Supervise Cooks and assist as needed
Slightly modify recipes to meet customers’ needs and requests (e.g. reduce salt, remove dairy)
Monitor food stock and place orders
Check freshness of food and discard out-of-date items
Experiment with recipes and suggest new ingredients
Ensure compliance with all health and safety regulations within the kitchen area

Call Center Representative

Call Center Representative

Looking for a Call Center Representative that will be the liaison between our company and its current and potential customers.

The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Requirements

Requirements

Previous experience in a customer support role
Track record of over-achieving quota
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
High school degree

Responsibilities

Responsibilities

Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets

Customer Service Representative

We are looking for a customer-oriented service representative.
What does a Customer Service Representative do?
A Customer Service Representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary.

Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists.

They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Requirements

Proven customer support experience or experience as a Client Service Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school degree

Responsibilities

Customer Service Responsibilities list:

Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Help desk technician

Looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems.

You will answer queries on basic technical issues and offer advice to solve them.

An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.

You must also be customer-oriented and patient to deal with difficult customers.

The goal is to create value for clients that will help preserve the company’s reputation and business.

Requirements

Proven experience as a help desk technician or other customer support role
Tech savvy with working knowledge of office automation products, databases and remote control
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and resolve basic technical issues
Proficiency in English
Excellent communication skills
Customer-oriented and cool-tempered
BSc/BA in IT, Computer Science or relevant field

Responsibilities

Serve as the first point of contact for customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements on procedures

Thank you for contacting us here at One Way Recruitment Solutions

One Way Recruitment Solutions is committed to a high standard of ethical practice when dealing with potential candidates.

Our Code of Practice for candidates is a very important part of our business.

We promise to undertake:

To treat your application in the strictest confidence
Not to contact references provided by you without your prior permission
To inform the client to safeguard your confidentiality
To provide open disclosure with regard to any information concerning the client organization
To provide objective and professional feedback following interviews with the client organization
To represent you correctly and fairly within the marketplace
To respect your time and responsibilities to your current employer
To treat you with dignity and respect at all times

If you wish to register your details for future job positions.

Please let us know buy filling in the form.

If you consent to us having your CV and personal information stored on our website which is data protected, then please feel free to upload your CV onto the file upload link

We will be in touch with you as soon as we can, relating to an update on your application

Thank You for having the time to send us your details

We look forward to speaking to you in the near future

One Way Recruitment Solutions

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What is GDR

EU General Data Protection Regulation (GDPR)General Data Protection Regulation (GDPR) is a new global data protection rights for individuals in Europe which values your privacy and the security of your data and is working with counsel to satisfy the requirements of this legislation.Requirements include:

How consent for data collection and processing must be obtained

How data subjects may exercise their rights regarding personal data

What must be done to demonstrate that data is processed and secured in accordance with the GDPR

For more detail about the regulations, you can visit the official EU site.

When did this take effect?
The new regulations took effect on May 25, 2018.

Individual Rights
There are 8 data subject rights under GDPR:
Right to be Informed
This right emphasizes transparency to individuals and provides an obligation to provide ‘fair processing information’ while using clear and plain language at the time the customer obtains consent to begin collecting personal data.

Right of Access

This right helps individuals access their personal data so they are aware of and/or verify the lawfulness of the processing.

Rights related to Automated Decision Making

This right provides safeguards to individuals against the risk of a potentially damaging decision to be taken without human intervention.

Right to Object

On certain grounds, this right provides an individual to object to data processing for the purposes of profiling or direct marketing.

Right to Rectification

This right states that individuals are entitled to have personal data rectified if it is inaccurate or incomplete.

Right to Erasure

This right enables an individual to request the deletion of personal data if it is no longer necessary or the data subject withdraws consent.

Right to Restrict Processing

This right provides individuals to have a right to ‘block’ or suppress processing of personal data.

Right to Data Portability

This right allows individuals to obtain and reuse their personal data for their own purposes across different services.

One Way Recruitment Website is protected by DMCA Protected. Relating to any copying of information and photos on the website.

Equality, diversity and inclusion policy

One Way Recruitment Solutions is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination.

The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.

Link: https://publicservicecms.gov.mt/en/people/Documents/People-Support-Wellbeing/Policies%20and%20Guidelines/Equality-Policy.pdf

ONE WAY RECRUITMENT SOLUTIONS

HELPING YOU TO FIND EMPLOYMENT, GIVING YOU SUPPORT & AFTERCARE

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ABOUT ME

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CUSTOMER SERVICE SECTORS OF WORK

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CONSTRUCTION SECTOR

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General laborers - OWRS - 001

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Responsibilities

Requirements

Responsibilities

Requirements

Responsibilities

Requirements

Responsibilities

Requirements

Responsibilities

CANDIDATE CONTACT FORM

CONTACT FORM

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CLIENT CONTACT FORM

Whether you would like to arrange a confidential meeting or have a vacancy you would like us to fill, we'd be delighted to hear from you. Call us on 99819838 or use the form below. We always appreciate your time given. Thank you

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